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Please see the Question and Answers below to see if your question
hasn't already been answered. If you can't see the issue addressed,
then please place a support request by visiting our new support
system at:
http://www.sitesupportsystem.com
General:
(please note there are more FAQs on the contact us page)
I didn't get my Activation Email, what can I do?
You can re-request an activation email, simply
go to this page and do so. If after that you still haven't received
it there is normally one quick answer to this - AOL, Yahoo or Hotmail (or
similar). AOL, Hotmail & some other providers treat email from us as
spam - so just disable your spam blocker or check your spam folder for our
activation email.
Dont forget, If you want to re-send your activation email, then all you
need to do is fill in this form, using
the same account name. Here is a link to
the form
Why can't I log in?
The most common reason for not being able to login is that cookies are not working.
What is a cookie? A cookie is a small file that a web site requests your browser to remember, usually by storing on your computer.
Each web site uses a separate cookie. The data stored in a site cookie can be requested back when you visit other pages on the site.
This site stores a unique ID value in the cookie so it can check that you are logged in as you move from page to page. It also records
that the pop up advertising has been displayed. Nothing else is stored in our cookie.
Using cookies does not pose a security risk.
Your browser must have cookies enabled (this is the default setting) and you should not be blocking cookies with any firewall software you may be
running.
 COOKIE TEST: Click here to test cookies are properly enabled on your computer.
What is this about Screen Size / Resolution?
To get the best out of NewbieNudes we recommend that you set your screen resolution to at least 1024x768. Information on doing this can be found here. Our figures show that only around 50% of you have your screens set to over 800x600!!
Why do I not see all the pics I have uploaded?
Photo uploads are moderated and thus there are a few reasons why you may not see the pics you have uploaded.
These reasons are:
- They may contain inappropriate materials
- There may be too many with the same subject (too much repetition)
- They may be of poor quality - in which case most times they will be moved to the "rejected photos" category.
Can I delete my pictures?
No, unless you are a premium member.
Premium members can manage (delete, move, etc) all the photos they have
uploaded and the comments on those photos.
If you are a standard member, you can delete your pics quickly by deleting
your account.
What are Verified Posters?
Verified posters are members of this site that submit photos & videos
that we believe are genuine.
Posters are verified by inspection of their verification submission photos for authenticity
and that they are representative of their posts. Verified posters have
a  next to their
name on the photos page.
How do I become a Verified Poster?
We review all posters that submit genuine "NN Stamped"
pics. If you submit pictures according to the
photo verification rules here then once your photos are
reviewed, we will verify you.
Why can't I see the videos?
There may be a few reasons why you can't see videos. Firstly, you
must be a premium member.
If you are not, there are a few sample videos on this
page.
If you are already a premium member, and are logged
on, then you should be able to view videos by clicking on the
large image that represents the video.
If the video doesn't start, the first thing is to make sure you
have windows media player installed. Windows users can get the latest
version from www.windowsupdate.com
and mac users from www.mactopia.com
If you are sure you have an up to date copy of windows media player,
(version 9 or later) then you may not have the necessary codecs
(compression algorithms) installed. Try getting more codecs from
this
URL use build 8.
Finally - if none of that works - and you have double checked you
have logged in, then please make sure you try with any internet
security programs such as Norton Internet Security or Zone alarm
turned off.
I want to contact you, how do I do this?
Visit http://www.sitesupportsystem.com
and place a support ticket in the "Ask a Question" section.
Why does my Photo's rating sometimes change erratically?
To stop people from trying to distort the ratings, we periodically
purge the system of all votes made by the same person in a set period
of time. If you have voted many times for your pic or someone elses,
then you will see it's rating suddenly change when we do this.
Membership:
What is membership for, do I need it?
Membership of NewbieNudes allows you to see photos & protect your
nick name, so people you correspond with will know that it is you they
are dealing with. Membership is required to do most things on the site.
Standard membership is totally free and will always be so.
Join Here.
I want to subscribe to Premium, but I am worried about how
this will appear on my credit card statement, how does a payment to
NN appear?
Your credit card will have "PYXS0L" or "ADL0ADER"
on the statement which is very discreet.
Premium Membership:
What is NN Premium Membership?
NN Premium Membership has been introduced for many reasons. The
first is to offer another way for you to support this site, so we can
continue to provide this site for free to the vast majority of users. The second
is to let you see high resolution photos, that are sent to us in all
their glory, with digital cameras improving at a rapid pace, the quality of
many of the pics on NN needs to be seen to be believed. Thirdly , you can view
ALL the great videos that our users have uploaded. Fourth, you can
manage your uploaded photos with our photo manager.
How Much is it and is it discreet?
We have deliberately made the cost for premium membership extremely
affordable, starting at only $3.61 per month! (3 year membership). Our prices are: $29.95 for 1 Month, $49.95 for 3 months, $79.95
for a year or $129.95 for 3 Years!. The billing is securely handled by SecureMembership.com
or you can send cash. WE DO NOT RE-BILL, all membership payments are ONCE OFF PAYMENTS only! Read all about the options for Premium Membership here
How do I get Premium Membership?
The first step is to register as an NN member from the members
page. When you activate your standard membership, you will see a section that
talks about upgrading your membership. Click the link (which goes here).
You will then be able to choose the length of your premium membership and the
payment method. If you are already a standard member, you may upgrade to Premium
Membership after you login, on the Your Account
page.
Is this site just becoming another Pay Site?
No. As we have continually stated we will not be removing any existing functionality
for non paying users. We will simply be adding extra functionality to reward
those that support us either by donations that were prior to the introduction
of Premium Membership, or by upgrading to premium membership.
How do I use my Premium Membership?
To see the Big Pictures (BigPix) or videos on the site, you will first need
to login to the site. You may do this from
the login page which can be accessed from the top right hand corner of the home
page, or from the login option in the members section. Once you have logged
in and you visit the Photos section you will note that there are no banner ads
and you will see some text under the photos that have a "BigPix" version.
To view it simply click on the photo. Photos that don't have a big version will
not be "clickable". You will also be able to view the videos in the
same way you view the big pix. You will need to log in each time you visit the
site to enable the "Bigger Picture" ;-)
How Big are Premium Membership "BigPix"?
BigPix will vary in size, but they are all over 800 pixels wide. Some
BigPix are as large as 2048 pixels wide. BigPix typically now come from 3,4,5
and even 6 Mega Pixel Digital cameras, these pictures are better than film quality.
How do I ensure that Pictures I upload are classed as "BigPix"?
Any picture larger than 800 pixels wide will be classed as a "BigPix".
When taking your photos - make sure that your digital camera settings are set
to the best possible quality. This is normally called "fine" or "superfine"
and the size should be the largest size your camera supports. Your camera will
need to be at least 2 MegaPixels to take pictures large enough to be classed
as a Big Pic..
When I am viewing BigPix, they start loading big then suddenly get scaled
down to fit in my window - why and how do I stop this?
Internet Explorer 6 and later does this, so that you can see photos that are
bigger than your display entirely in the current window. It is an annoying feature,
and there are two ways to see the full picture at the native resolution. One
is to temporarily disable this feature by holding your mouse over the picture
and then clicking on the orange colour re-size icon that will appear in the
bottom right hand corner of the picture. The other way is to disable this feature
in your IE browser setup, to do this go to "tools" then "internet
options" then "advanced" then find "Enable Automatic Image
Re-Sizing" and un-check it.
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